<h1 style="text-align: center;">Priyant Hirani</h1> <div class="contact"> <p style="text-align: center;"><a href="mailto:phirani2014@gmail.com">phirani2014@gmail.com</a> </p> </div> <div class="section"> <h2 style="text-align: center;"><span style="text-decoration: underline;">Professional Summary</span></h2> <p>Experienced problem solver with a dynamic background spanning roles as a Support Analyst, Developer, and Business Analyst, skilled in navigating the intricacies of the SDLC. My experience includes diverse engagements within the commodities and financial services sectors, contributing value to multiple Fortune 500 companies. Passionate about leveraging technology to drive innovation, I thrive on tackling challenges and delivering impactful solutions that elevate project outcomes and consistently exceed expectations.</p> </div> <div class="section"> <h2 style="text-align: center;"><span style="text-decoration: underline;">Skills</span></h2> <ul class="skills-list"> <li>CXL/TPT, Trayport, ICE, FIX, Jira, Confluence, DevOps, SQL, VBA, Python, XML, SOAP, REST, API, C#, VBScript, SSMS, SSRS, Oracle, PowerBI, Visual Studio, TFS, Git, HTML5, CSS, JavaScript, ITIL v4</li> </ul> </div> <div class="section"> <h2 style="text-align: center;"><span style="text-decoration: underline;">Professional Experience</span> </h2> <table style="border-collapse: collapse; width: 100.026%; height: 27.963px; border: 1px double #000000;" border="1"><colgroup><col style="width: 33.3466%;"><col style="width: 33.3466%;"><col style="width: 33.2929%;"></colgroup> <tbody> <tr style="height: 27.963px;"> <td style="border-color: #000000;"><span class="job-title">Feb 2024 - Present</span></td> <td style="text-align: center; border-color: #000000;"><strong>Gunvor UK Limited</strong></td> <td style="text-align: right; border-color: #000000;">Business Analyst</td> </tr> </tbody> </table> </div> <div class="section"> <ul> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Experienced in various aspects of the commodity trade lifecycle for gas and power, including trade entry, exchange connectivity (Trayport, ICE, etc.), product setup, exchange data mappings, valuation, P&L reporting, risk management, position tracking, confirmations, nominations, operations, invoicing, settlements, market data feeds, forward curves, settlement prices, expiry dates, end-of-day processes and more using CXL/TPT for Power and Gunvors own in house ETRM used for natural gas and other commodities.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Responsible for leading the gathering, analysis, design, and maintenance of modules used by Front, Middle, and Back Office teams.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Maintaining a prioritized backlog of bugs, stories, and change requests, leading development through Daily Stand-ups.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Conducting bi-weekly workshops with Business and IT teams, providing updates on stories and ensuring DevOps specifications are up to date according to user requirements.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Collaborating closely with QA testers to improve testing stories and regression tests.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Developing and maintaining SQL Stored Procedures, alerts, and reports using SSMS, SSRS, and PowerBI.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Exchange Integration – Successfully integrated the Enmacc OTC energy trading platform for both Gas and Power, and the PRISMA platform to enable seamless access to Europe’s largest gas capacity marketplace for transport and storage capacity in auctions.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Conducting comprehensive training for 1st level support and providing 2nd level production support as and when needed.</span></li> </ul> <table style="border-collapse: collapse; width: 100.026%; height: 27.963px; border: 1px double #000000;" border="1"><colgroup><col style="width: 33.3466%;"><col style="width: 33.3466%;"><col style="width: 33.2929%;"></colgroup> <tbody> <tr style="height: 27.963px;"> <td style="border-color: #000000;"><span class="job-title">Nov 2022 - Jan 2024</span></td> <td style="text-align: center; border-color: #000000;"><strong>Gunvor UK Limited</strong></td> <td style="text-align: right; border-color: #000000;">Application Support Analyst</td> </tr> </tbody> </table> <ul> <li style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Provide second-line support in alignment with the agreed Service Level Agreement (SLA), giving regular updates to users on the status of their calls/requests until resolution.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Ensure accurate logging, comprehensive responses, effective escalation, and timely closure of incoming incidents, requests, and calls.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Developing custom SQL queries used for reporting / alert generation</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Generate detailed incident reports containing precise information to enrich the ICT Knowledge Base in tools like ServiceNow and Confluence.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Engage proactively with internal stakeholders, establishing collaborative relationships with users, management, IT focal points, and core-business areas located globally.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Provide training and guidance to end-users on how to use applications effectively and troubleshoot common problems.</span></li> </ul> <table style="border-collapse: collapse; width: 100.026%; height: 27.963px; border: 1px double #000000;" border="1"><colgroup><col style="width: 33.3466%;"><col style="width: 33.3466%;"><col style="width: 33.2929%;"></colgroup> <tbody> <tr style="height: 27.963px;"> <td style="border-color: #000000;"><span class="job-title">Mar 2020 - Oct 2022</span></td> <td style="text-align: center; border-color: #000000;"><strong>Cognizant</strong></td> <td style="text-align: right; border-color: #000000;">Business Analyst / Support</td> </tr> </tbody> </table> <ul> <li style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Interpreting and designing solutions for client requirements to build upon the Merit FINBOS application designed using a combination of C#, C++, VBScript within an MVC design pattern</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Building and configuring trade feeds across a range of financial products</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Creating and updating invoice templates used to upload trades used for reconciliation into the system</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Maintaining broker hierarchy structures and rate cards used to calculate brokerage</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Build and modify UI elements for the desktop and web UI</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Create and execute automated and manual regression tests against test cases derived from client requirements.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Package, Deliver, and assist remotely with installation</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Documentation of release notes</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Provide remote assistance and support to client integration testing, user acceptance testing, and go live</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Contributing content to the knowledge base and providing peer review</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Respond to and work on support requests across the live client base</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Represent Cognizant on technical and functional client calls and meetings</span></li> </ul> <p style="line-height: normal;"> </p> <table style="border-collapse: collapse; width: 100.026%; height: 27.963px; border: 1px double #000000;" border="1"><colgroup><col style="width: 33.3466%;"><col style="width: 33.3466%;"><col style="width: 33.2929%;"></colgroup> <tbody> <tr style="height: 27.963px;"> <td style="border-color: #000000;"><span class="job-title">July 2016 - Feb 2020</span></td> <td style="text-align: center; border-color: #000000;"><strong>Greenergy International</strong></td> <td style="text-align: right; border-color: #000000;">Software Developer</td> </tr> </tbody> </table> <ul> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Implementing change requests to improve system and business efficiency for the main ETRM CXL/TPT focused on a wide variety of transportation fuels.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Gathering and documenting information based on user requirements</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Debugging and resolving issues on internally developed trade related applications written in C#</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Management of the TRO (Trading, Risk and Operations) service desk on all levels of incidents across multiple applications providing root cause analysis and implementing corrective and preventative steps.</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">Defining and prioritizing new features, enhancements and fixes for application upgrades</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Producing bespoke SQL alerts via ORACLE and Microsoft SQL </span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Oracle BI reports used throughout the business</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">SOX awareness and compliance</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">Carrying out full E2E regression testing </span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">Running UAT sessions</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">Reporting and monitoring issues within the CTRM application </span><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">working alongside the software vendors until resolution using JIRA</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt;">Attending team and vendor meetings to ensure the systems are fit for purpose and functioning as per business requirements</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Developed a strong understanding of the TPT CTRM software as well as the API’s and database tables used</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Service desk KPI reporting</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Providing system training to users and junior staff members</span></li> <li class="MsoNormal" style="line-height: normal;"><span style="font-size: 11.0pt; mso-fareast-language: EN-GB;">Creating user manuals for applications / processes</span></li> </ul> </div>